Receiving is a critical part of the service-oriented workflow, setting the stage for effective equipment repair management. It establishes a systematic entry, recording, and tracking of new equipment brought into our platform.
Equipment’s serial number: A unique identifier that distinguishes each piece of equipment.
Customer’s details: Relevant information to aid in communication and tracking.
Equipment category: The broad classification to which the equipment belongs.
Manufacturer and model details: Specifics that offer insight into the equipment’s nuances.
Reference Data: These aid in cross-referencing for better tracking and identification.
The receiving process also requests the asset tag number, providing a supplementary layer of identification:
Tracking and Management: The asset tag number is especially useful in larger enterprises that manage numerous pieces of equipment, adding an extra dimension to tracking and management.
Customer Reference Number: This feature grants customers the autonomy to label their equipment in a way that aligns with their organizational structure or system, thus facilitating efficient asset management.
One of the most crucial components of the Receiving form is the reported problem section:
Add Details: The section allows customers to detail the equipment’s issues, providing the basis for the service and repair process. This information is invaluable to technicians as it guides their troubleshooting and repair efforts.
Once the Receiving form is complete, our CMMS solution offers the functionality to print a rider:
Physical Matching: This document, containing all entered details, can be attached to the equipment, ensuring easy identification and matching with its corresponding system information.
For previously serviced equipment, the Receiving feature includes an auto-fill capability:
Recall and Auto-fill: This feature eliminates the need for manual re-entry of serial numbers or asset tags previously entered into the system, reducing time spent on data input and enhancing operational efficiency.
Error Minimization: The auto-fill feature also reduces the risk of data entry errors, ensuring reliable information accompanies each piece of equipment.
Seamless Start: By capturing and managing crucial equipment and customer data, it provides an efficient, accurate start to the repair process.
Streamlined Workflow: Receiving contributes to an effective workflow, enhancing the quality of service delivered.
Customer Satisfaction: With this streamlined process, businesses can deliver top-tier service quality, enhancing overall customer satisfaction.
